Support & Info

Where is the database?

Posted by healthyu at 12:35 pm

Some of you have asked about the lack of a “database” when trying to view foods.  Since our database is large and native to the phone (meaning that you don’t need an internet connection to use our app), glitches in your network or connectivity to the internet can mess up the downloading of the application.  If you have found that the app is not running when you download your new purchase, or if you find that the database is not loading when you download your new purchase, simply delete the app and re-download it.   That should do it.  Thanks.

4.1 Versions submitted today with the fixes!

Posted by healthyu at 8:47 pm

OK- so we are very aware of the bugs/errors with the apps in the store.  We are happy to tell you that after more than a week of full time work, we are all set.  In 4.1, we have fixed the following:

• Custom food creation is fixed
• Some of you have reported hanging when downloading the new updates- that has been fixed
• Database maintenance has been looked at again and tweaked to keep your data safe on your device
• Few minor changes

We know that many of you have support Healthy U for a long time and just want to say thank you for all of your patience and support.

Coming soon- a new feature set for our users!!!

Posted by healthyu at 1:54 am

Due to the recent problems with our latest update, we have focused our app development on better ways to protect our users.  We will soon be adding the ability for our users to back-up their entire app wirelessly and have the option to restore wirelessly if the app or data is lost.  This make Carb Tracker, Carb Tracker Pro, and Calorie Tracker Pro very safe and well protected.

In addition, we will be managing the database wirelessly, allowing our users to download current versions providing much better data and additions.

Lastly, a new database structure is almost complete and will be pushed out to our users.  This will allow more intuitive searching to make the foods you want to add simpler and more efficient.

Please remember that ALL of these upgrades will be provided for FREE.  That is what you get when you support Healthy U Technologies- a company dedicated to providing the very best at all costs.  Despite the recent issues, please know that we are working hard to make our products second to none.

Latest updates with Healthy U Apps

Posted by healthyu at 1:42 am

So many of you have been emailing lately about the status of Carb Tracker, Carb Tracker Pro, and Calorie Tracker Pro.  When we recognized there was a major bug in all three apps after our latest update, we had to take the apps down from the store to prevent more spreading until the problem could be identified and fixed.

24 hours later, our principal programmer identified the problem and it was fixed.  We spent 7 full days testing the app in every environment possible in an effort to provide you the best possible functioning app.  Thank you all for your kind words and patience.  It is in Apple’s review process at this time and will be released as 4.0 for all versions.

Many of you have asked about data loss and information loss.  Just restore your back-up and you are fine.  If you were not aware, iTunes provides quick and easy back-up each time you plug in your device and sync. Like any other computer, if you have a bug or loss, you have to restore your previous working copy.  If you have been backing-up your device, simply restore the previous version of your app and be up and running.

Carb Tracker Pro v3.0 Support

Posted by healthyu at 3:30 am

Carb Tracker Pro v3.0 was approved today.  Download your latest free update to get the latest features.  This thread will serve as a support forum for any questions related to this new version.

Calorie Tracker Pro v3.0 Support

Posted by healthyu at 3:14 am

Calorie Tracker Pro v3.0 coming soon.  This thread will act as the support forum for Calorie Tracker Pro v3.0.

Carb Tracker v3.0 Support

Posted by healthyu at 3:06 am

Carb Tracker Pro v3.0 was approved today.  Download your latest free update to get the latest features.  This thread will serve as a support forum for any questions related to this new version.

Calorie Tracker Pro v1.1 support

Posted by healthyu at 5:04 pm

Please use the search box to the right for answers to your questions.  If you cannot find an answer, please post your support questions and comments about Calorie Tracker Pro v1.1 here.  We will get back to your questions within 24 hours.

Carb Tracker v2.1 support

Posted by healthyu at 5:03 pm

Please use the search box to the right for answers to your questions.  If you cannot find an answer, please post your support questions/comments about Carb Tracker v2.1 here.  We will get back to your questions within 24 hours.

Carb Tracker Pro v2.1 Support

Posted by healthyu at 5:00 pm

Please use the search box to the right for answers to your questions.  If you cannot find an answer, please post your support questions/comments about Carb Tracker Pro 2.1 here.  We will get back to your questions within 24 hours.