Comments on: Carb Tracker Pro v2.1 Support

By: healthyu

healthyu — Sat, 01 May 2010 20:43:28 +0000

To save your weight, we have added a new feature. All you have to do is touch the padlock to lock-in and record your weight. Conversely, if you click a locked pad lock and unlock it, the weight recording is erased/deleted. Thanks for the question Nana.

By: Nana

Nana — Sat, 01 May 2010 14:14:24 +0000

I finally got the upgraded app to open. Now I can’t it to save my weight loss. I have checked every option and it will not keep updated weight.

By: healthyu

healthyu — Fri, 30 Apr 2010 11:52:15 +0000

The previous version had several bugs that were fixed. This new version has the bug fixes, along with several new features (like weight tracking by locking/unlocking the padlock). However, the fix that we thought was complete (create new food) somehow still has an error to it. Our programmer has rectified this last night and we are pushing the fix to Apple. You will get this fix in the form of an update as soon as they make it available (7-10 days).

By: Paula Postlewait

Paula Postlewait — Thu, 29 Apr 2010 00:06:51 +0000

I have previously used carb tracker and sue to the update it wasn’t working at all. I downloaded it again ( and was charged for it) an now the new one won’t let me save new foods. Any idea why?

By: healthyu

healthyu — Fri, 09 Apr 2010 11:55:26 +0000

We are releasing detailed information about this issue later today. However, with the recent update- there are some strange and unique things that have occurred, none of which were present during testing. We are working closely with Apple to get these issue rectified. Many of you are reporting problems with wiping out your data and/or not being able to save custom foods. Both of these issues cannot be replicated through our testing module, so there is certainly an issue with the download copy from iTunes.

Please note: we are working day and night until this gets fixed and we will post a notification on the status of this by days end. Thank you all for your continued support and patience!

By: healthyu

healthyu — Thu, 08 Apr 2010 16:25:02 +0000

It is in the store now. Took it down for a few hours for maintenance. Thanks for your support.

By: Jude

Jude — Wed, 07 Apr 2010 23:13:08 +0000

The incorrect carb counts is still showing up – even more so now since the upgrade. I mean – I like the program and all but you don’t seem to believe that this is happening. I took 3 photos this evening – one of the icon badge on the home page showing a balance of 84 carbs, one of my prefs screen clearly showing that I’m counting NET carbs and that my limit is 25 per day ad one of the My Day screen, also showing a balance of 83 carbs. Here’s the link to the photos:
http://www.flickr.com/photos/9320017@N03/sets/72157623798161940/
Please let me know if you have any ideas for a fix.

Thanks

By: Wendy

Wendy — Wed, 07 Apr 2010 18:28:09 +0000

I love this app and accidentally deleted it and now can’t find it on the Itunes store. Mine phone doesn’t have the latest update but didn’t when I installed it just days ago. What do I do next???

By: chelseab

chelseab — Wed, 07 Apr 2010 17:07:30 +0000

So I followed your instructions and deleted the application, but am unable to reinstall it because now it is not available for download any longer from the App Store.

By: healthyu

healthyu — Tue, 06 Apr 2010 19:31:13 +0000

Chelsea, a few people have reported not being able to view the grocery database properly. What we have found is that this issue resides with either your device (iPhone or iPod Touch) or with your software in your device. Here is the recommendation that we have that typically takes care of the situation. If you are a new user and do not have a lot saved, this will be simple to do: 1) delete the app from both your device and iTunes on your computer (to delete from your device, simply press and hold the icon and a wiggly X will appear- press it and delete), 2) restart your device by powering down and back up, 3) download Carb Tracker Pro again on your device. You will not be charged a second time for the app as Apple records your login information as an owner of the app.

Couple of other things to note: 1) our database is being revamped and will be released in 3.1 (couple of weeks), 2) make sure spelling is correct when searching the database, 3) our database has most items- if you find that there is an item that you want added, simply submit the food request form on our website in the contact area and we will get it added.

Please let us know if this helps rectify your problem. You should be good!